1. Preamble

1.1. By visiting any section of our club (“the Website”) or creating an account, the user agrees with all the terms of the User agreement (“the Agreement”), the Privacy policy, the advertising terms and conditions and the rules of games, bonuses and special offers which appear on the Website from time to time. Customers should familiarise themselves with all of the terms in the Agreement before they accept its terms and conditions. If the customer does not wish to or is unable to agree to and comply with these terms and conditions, we advise them not to create an account or use the services of the Website. Further use of the Website shall constitute the customer’s full acceptance of all of the terms in this Agreement.

2. Parties

2.1. All of the elements of the Agreement, including the use of the pronouns “we”, “us”, “our” or “the Company” refer to the company with which the customer is concluding the agreement in accordance with the paragraph above.

3. Changes to the terms and conditions

3.1. We have the right to modify, edit, update and change the Agreement for a number of reasons, including commercial and legal reasons, and for reasons relating to customer service. The most up-to-date items of the Agreement and the dates of their entry into force are laid out on the Website. We shall inform customers of any changes, amendments and additions by publishing the text of the modified Agreement on the Website. The customer is solely responsible for reading the current Agreement. The Company has the right to make changes to the Website at any time and without notifying customers.

3.2. In case of disagreement with any modified items of the Agreement, the customer is free to stop using the Website. Further use of the Website after the modified items of the Agreement have entered into force shall constitute full acceptance thereof, regardless of whether the customer received the relevant notification or found out about the changes through the updated Agreement.

4. Legal requirements

4.1. Persons aged under 18 years or the minimum age required to take part in games of chance (“legal age”) under the laws of a particular jurisdiction are prohibited from using the Website. Use of the Website by persons under the legal age is considered a direct violation of the Agreement. For this reason, we have the right to request documents confirming the customer’s age. The customer may be refused the provision of services, and their account suspended, if, upon request, they do not provide us with documentary evidence that they have reached legal age.

4.2. Games of chance are illegal in certain jurisdictions. By accepting the Agreement, the customer acknowledges that the Company cannot provide guarantees or legal consultation concerning the legality of using the Website in the customer’s jurisdiction. We cannot guarantee that the services of the Website do not violate the laws of the player’s jurisdiction. The customer uses the services of the Website of their own free will and assumes full responsibility, having carefully considered all possible risks.

4.3. We do not attempt or intend to provide the customer with services that violate the laws of their jurisdiction. By accepting this Agreement, the customer represents and warrants that their use of the Website complies with the laws and regulations applicable in their jurisdiction. We shall not be held liable for illegal use of the services of the Website.

4.4. Customers are fully responsible for paying all taxes and fees applicable to any winnings obtained as a result of using the Website. Where winnings are subject to taxation under the legal regulations of a particular jurisdiction, the customer bears full responsibility for preparing the relevant documentary reports.

4.5. For legal reasons, we do not accept customers based in the following countries: Greece, French Guiana, Israel, Montenegro, Sweden, Japan, Hungary, Egypt, Slovakia, Bosnia and Herzegovina, Jordan, Kyrgyzstan, South Korea, Moldova, Finland, Morocco, Latvia, Algeria, Mauritania, Palestine, State of, Bangladesh, Belarus, Pakistan, Myanmar, Uruguay, Armenia, Dominican Republic, Croatia, Malta, Guyana, Norway, Angola, Sri Lanka, Zambia, Mozambique, Tajikistan, Senegal, Panama, Cambodia, Tanzania, the United Republic of, Estonia, Tunisia, Yemen, Qatar, Hong Kong, The Bahamas, China, Somalia, Ethiopia, Kuwait, Côte d'Ivoire, Mongolia, New Zealand, Ghana, Slovenia, Iceland, Uganda, Taiwan, Libya, Oman, Afghanistan, Brunei, Nepal, Costa Rica, Haiti, Togo, Anguilla, Eswatini, French Southern Territories, Gibraltar, Liberia, Macao, Martinique, Bahrain, Maldives, Lithuania, Seychelles, Belize, Namibia, Lebanon, Cuba, Barbados, Democratic Republic of the Congo, Guinea, Trinidad and Tobago, Monaco, Antigua and Barbuda, Aruba, Greenland, Nicaragua, Puerto Rico, Republic of the Congo, Virgin Islands, Turkmenistan, Mauritius, Benin, Madagascar, Åland Islands, Bhutan, Botswana, Cameroon, Equatorial Guinea, Mali, Liechtenstein, American Samoa, Andorra, Antarctica, Bermuda, Bonaire, Sint Eustatius and Saba, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cabo Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Cook Islands, Curaçao, Djibouti, Dominica, El Salvador, Eritrea, Falkland Islands [Malvinas], Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea-Bissau, Heard Island and McDonald Islands, Holy See, Honduras, Iran (Islamic Republic of), Isle of Man, Jamaica, Jersey, Kiribati, Korea (the Democratic People's Republic of), Lao People's Democratic Republic, Lesotho, Malawi, Marshall Islands, Mayotte, Micronesia (Federated States of), Montserrat, Nauru, New Caledonia, Niger, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Réunion, Rwanda, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Sierra Leone, Sint Maarten (Dutch part), Solomon Islands, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Suriname, Svalbard and Jan Mayen, Syrian Arab Republic, Timor-Leste, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu, United States Minor Outlying Islands, Vanuatu, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Zimbabwe, Cayman Islands, United States. Persons residing or located on the territory of these countries are prohibited from creating accounts or making deposits on the Website. This list of jurisdictions is liable to change and any such changes may be made by the Company without prior notification to customers. The customer agrees that they will not create an account or transfer money to an account while they are in one of the jurisdictions listed above.

5. Creating an account

5.1. In order to gain access to all the main services of the Website, the customer must create an account. To do this, the customer must enter their email address and come up with a password which they will use to access their account in future. The following personal details must also be provided: telephone number and date of birth.

5.2. In order to verify the validity of these details, the Company has the right to request documents confirming the customer’s identity. If, for any reason, the customer is unable to provide documents confirming their identity, the Company has the right to suspend the customer's account until they provide such documents, or to permanently close the customer’s account in the event that they do not provide such documents.

5.3. The customer confirms that, when registering on the Website, they entered their full, accurate and valid personal details, and that, in the event of any changes, the customer will immediately update their profile accordingly. Failure to comply with or disregarding this rule could result in the application of restrictions, the suspension or banning of the customer’s account, or the cancelation of payments.

5.4. If the customer has any questions or issues when registering on the Website, they can contact customer support using the web chat or by emailing support@sanslisaray.com

5.5. Each customer is only permitted to create one account on the Website. Any other accounts created by the same customer will be considered duplicate accounts. We have the right to close such accounts and:

5.5.1. consider all transactions performed using a duplicate account void;

5.5.2. refuse to refund any deposits made or bets placed from a duplicate account;

5.5.3 demand that all winnings, bonuses and funds obtained from their use of a duplicate account be returned to us The customer must return these to us at our first request.

6. KYC and anti-money laundering

6.1. By accepting this Agreement, the customer undertakes, represents and warrants that:

6.1.1. the customer is over 18 years of age or old enough to be considered to be of legal age, giving them the legal right to take part in games of chance without violating the applicable laws of a particular jurisdiction;

6.1.2. the player is the sole and legitimate owner of all funds on their account. All information provided by the player is true, valid, up to date and accurate;

6.1.3. the customer is fully aware that their use of the Website could result in the loss of their funds and takes full responsibility for any potential losses. the customer warrants that they are using the Website of their own free will, volition and at their own risk.the customer does not have the right to file any claims against the Company in relation to their expenses or losses;

6.1.4. the customer clearly understands the general principles, rules and procedures behind the provision of services and the specifics of online gambling. the customer acknowledges that it is their responsibility to ensure that all details, bets and games are correct. the customer agrees not to carry out any actions or deeds that may harm the Company’s reputation.

6.2. By accepting the terms and conditions of the Agreement, the customer gives us the right to conduct periodic checks (either at our own discretion or at the request of a third party, such as a regulatory authority) to verify the customer’s identity and the authenticity of the information they have provided.

6.3. During identity verification, the customer’s ability to withdraw funds from their account may be restricted.

6.4. If, during such a check, it is established that the customer provided falsified information, this shall constitute a violation of the terms and conditions of the Agreement, which, in turn, shall give us the right to immediately close the customer’s account and refuse the customer access to the services of the Website, in addition to any other action, at our discretion.

6.5. If we cannot verify that the customer is of legal age, we reserve the right to suspend the customer’s account. In the event that the customer is under the legal age while carrying out activities on the Website:

6.5.1. the player’s account will be closed;

6.5.2. the funds on their account will be refunded, while all financial transactions performed during the given period will be considered void;

6.5.3. all bets placed during the given period will be canceled and refunded;

6.5.4. any winnings obtained during the period when the player was under the legal age will be considered void The customer must return, at our first request, all funds withdrawn from their account.

7. Username, password and security

7.1. Once they have created an account on the Website, the customer is obligated to keep their username and password secret and under no circumstances are they to disclose this information to a third party. In the event that the customer loses their account login details, these can be obtained or recovered by pressing “Recover password”.

7.2. The customer is responsible for the security of their password, as well as for any action or transaction performed on their account. Furthermore, the customer shall be liable for any losses they suffer as a result of actions by a third party.

7.3. In the event of a security breach or unauthorised access to the customer's account, the customer must immediately notify the Company. If necessary, the customer must present evidence to the Company that unauthorised access genuinely took place. The Company shall not be held liable for any damages incurred by the customer as a result of improper or negligent use of their username and password by a third party or for unauthorised access to the account.

8. Making deposits to and withdrawals from an account

8.1. To take part in games of chance on the Website, the customer must deposit a certain amount of money into their account.

8.2. The customer represents and warrants that:

8.2.1 the money deposited to their account was not obtained through criminal, illegal or prohibited means;

8.2.2. they will not decline transactions that have already been completed or dispute or cancel completed payments which could result in funds being refunded to a third party and allow it to escape legal liability.

8.3. We do not accept money from third parties: friends, relatives or partners. The customer shall only make deposits from their own account, debit card or a payment system registered in the customer's name. In the event that we discover a violation of this condition, all winnings may be confiscated.

8.4. In the event of a bank transfer request for the purposes of returning money to its legal owner, any expenses and fees shall be borne by the recipient.

8.5. We do not accept cash payments. We can use various electronic payment processing organizations or financial establishments to process electronic payments, including payments to and withdrawals by customers. The customer fully accepts the rules and terms and conditions of such establishments, except in cases where the terms and conditions of such establishments contradict the terms and conditions of the Agreement.

8.6. The customer agrees not to decline, void or cancel transactions processed through their account. Furthermore, in each such case, the customer must refund or provide compensation for the amount of untransferred funds, including any expenses which we may incur in the process of collecting funds from the customer.

8.7. If we suspect that a deposit has been made through fraudulent means, we reserve the right to ban the customer's account, as well as cancel any withdrawals and recover any winnings. We reserve the right to notify the relevant authorities of any fraudulent payments or illegal activity. We reserve the right to engage a debt collector to recover payments. The Company shall not be held liable for the unauthorized use of credit cards, regardless of whether or not they have been reported stolen.

8.8. We reserve the right to use the customer's positive account balance to reclaim any money that the customer owes the Company, including in the event of duplicate bets under paragraph 9.5.5. (Collusion, misleading actions, fraud and criminal activity) or paragraph 14. (Errors and miscalculations).

8.9. The customer fully recognises and accepts that their account is not a bank account. Consequently, no form of insurance, credit, guarantee or any other security measures are applied to the account by a deposit insurance system or other insurance systems. No interest shall be paid on the funds in the customer’s account.

8.10. The customer has the right to request to withdraw funds from their account on the condition that:

8.10.1. all payments made to the account have been verified and none of them been canceled or declined;

8.10.2. the verification process discussed in section 6 was duly completed.

8.11. When processing withdrawal requests, the following must be taken into account:

8.11.1. the customer’s profile must be complete and the email address linked with it must have been verified;

8.11.2. funds must be withdrawn using the same method used to make the deposit;

8.11.3 When a client requests a withdrawal of funds, they need to go through the identity verification process. For this, the client needs to add the following data to their profile: 1. Personal data Passport, driver's license, or other official document replacing them. 2. Address Any confirmation of your current place of residence (utility bill or telephone bill, bank statement, etc.) 3. Payment A screenshot or photo from the payment method that you use to deposit your casino account.

8.11.4. Bets placed on slot machines (excluding those specified in section 8.11.6) count towards the wagering requirements. Bets made in Live Casino, jackpots, megaways, instant games, and table games do not count towards the wagering requirements.

8.11.6. Bets that were made in African King: Hold 'n' Link, Asian Baccarat, Auto Mega Roulette, Auto Roulette, Aviator, Baccarat, Baccarat Lobby, Baccarat Punto Banco, BarnVille, Big Bass Crash, Black Roulette ROU01, Blackjack, Blackjack 17 - Azure, Blackjack 18 - Azure, Blackjack 19 - Azure, Blackjack 20 - Azure, Blackjack 21 - Azure, Blackjack 27 - Azure, Blackjack 28 - Azure, Blackjack 29 - Azure, Blackjack 35 - The Club, Blackjack 36 - The Club, Blackjack 37 - Ruby, Blackjack 38 - Ruby, Blackjack 39 - Ruby, Blackjack 40 - Ruby, Blackjack 41 - Ruby, Blackjack 42 - Ruby, Blackjack 43 - Ruby, Blackjack 44 - Ruby, Blackjack 45 - Ruby, Blackjack 46 - Ruby, Blackjack 47 - Ruby, Blackjack 52 - Ruby, Blackjack 53 - Ruby, Blackjack 54 - Ruby, Blackjack 55 - Ruby, Blackjack 56 - Ruby, Blackjack 57 - Azure, Blackjack 58 - Azure, Blackjack 59 - Azure, Blackjack 60 - Azure, Blackjack 61 - Azure, Blackjack 62 - Azure, Blackjack 63 - Azure, Blackjack 64 - Ruby, Blackjack 65 - Ruby, Blackjack 70 - Ruby, Blackjack 71 - Ruby, Blackjack 72 - Ruby, Blackjack 73 - Ruby, Blackjack 74 - Ruby, Blackjack Euro, Blackjack Lobby, Bonus Roulette, Book of Nile: Hold 'n' Link, Bright Roulette ROU05, Bronco Baccarat XB01, Bronco Baccarat XB02, Bronco Baccarat XB03, Bronco Baccarat XB05, Bronco Baccarat XB08, Bronco Baccarat XB12, Bronco Baccarat XB13, Cappadocia, Cash Cuisine, Cash Vault Hold ‘n’ Link, Charming Gold: Hold 'n' Link, Classic Baccarat EU01, Classic Baccarat EU02, Classic Blackjack, Cops And Robbers, Craps, Crash, CrashX Football Edition, Cricket X, Dice Bonanza, Dragon Scrolls, Dragon Tiger, Dragon Tiger MD01, European Roulette, F777 Fighter, Fan Tan, Fighters xXx, Football Manager, Football X, Fortune 6 Baccarat, Fruit Basket, Fruit Cash Hold 'n' Link, Galaxy Roulette EU01, Glambot Bac MB01, Goblin Run, Heat Hit Hold 'n' Link, High Striker, Hot Cash: Hold 'n' Link, Jacks or Better, JetX, JetX3, Just Gems: Hold 'n' Link, Lab Baccarat XB06, Lab Speed Bac XB07, Lab Speed Bac XB09, Limbo Cat, Limbo XY, Live Casino Lobby, Lucky Crumbling, Luxor Scratch, Mega Baccarat, Mega Love, Mega Roulette, Mega Sic Bo, Mega Wheel, Multihand Blackjack, Neon Baccarat SV05, Neon Speed Bac SV01, Neon Speed Bac SV02, Neon Speed Bac SV03, Ocean Fortune, ONE Blackjack, ONE Blackjack 2 - Ruby, Osiris Gold Hold ‘n’ Link, PowerUP Roulette, Romanian Roulette, Roulette, Roulette Azure, Roulette Green, Roulette Indian, Roulette Lobby, Roulette Ruby, Royal Fruits 5: Hold 'n' Link, Save The Hamster, Scratch Alpaca Bronze, Scratch Alpaca Gold, Scratch Alpaca Silver, Sic Bo, Sic Bo & Dragon Tiger, Snake & Ladders Live, Space XY, Spaceman, Speed Asian Baccarat, Speed Auto Roulette, Speed Baccarat, Speed Baccarat 1, Speed Baccarat 10, Speed Baccarat 11, Speed Baccarat 12, Speed Baccarat 13, Speed Baccarat 14, Speed Baccarat 15, Speed Baccarat 16, Speed Baccarat 17, Speed Baccarat 2, Speed Baccarat 5, Speed Baccarat 6, Speed Baccarat 7, Speed Baccarat 8, Speed Baccarat 9, Speed Blackjack - 15 Ruby, Speed Blackjack - 16 Ruby, Speed Blackjack - 17 Ruby, Speed Blackjack - 18 Ruby, Speed Blackjack 1 - Ruby, Speed Blackjack 10 - Ruby, Speed Blackjack 11 - Azure, Speed Blackjack 12 - Azure, Speed Blackjack 14 - Azure, Speed Blackjack 19 - Emerald, Speed Blackjack 2 - Ruby, Speed Blackjack 20 - Emerald, Speed Blackjack 21 - Emerald, Speed Blackjack 22 - Emerald, Speed Blackjack 3 - Ruby, Speed Blackjack 4 - Ruby, Speed Blackjack 5 - Ruby, Speed Blackjack 6 - Ruby, Speed Blackjack 7 - Ruby, Speed Blackjack 8 - Ruby, Speed Blackjack 9 - Ruby, Speed Dragon Tiger, Speed Roulette, Speed Roulette 1, Speed Roulette 2, SpinX, Striker, Super 8 Baccarat, Sweet Bonanza CandyLand, The Alchemist, The Big Game Hold 'n' Link, Turbo Asian Baccarat, Turbo Baccarat, Turbo Dragon Tiger, Turbo Roulette, Turkish Roulette MR01, Vegas Ball Bonanza, Violet Baccarat AB01, Violet Baccarat AB02, Violet Baccarat AB03, Violet Baccarat AB05, Violet Baccarat AB06, Violet Baccarat AB07, Violet Speed Bac AB08, Violet Speed Bac AB09, VIP Blackjack 1 - Ruby, VIP Blackjack 10 - Ruby, VIP Blackjack 11 - Ruby, VIP Blackjack 12 - Ruby, VIP Blackjack 2 - Ruby, VIP Blackjack 3 - Ruby, VIP Blackjack 4 - Ruby, VIP Blackjack 5 - Ruby, VIP Blackjack 9 - Ruby, VIP Roulette – The Club, White Roulette ROU03, Widow Roulette AR01, Wild Buffalo Hold 'n' Link, Zodiac Fortune do not count in deposit wagering.

8.13. Withdrawals of up to 4999 ₺ shall be paid into the customer's account within three days from the moment the request is submitted, excluding weekends and holidays.

8.14. Withdrawals of 5000 ₺ - 29 999 ₺ shall be paid into the customer's account within five days from the moment the request is submitted, excluding weekends and holidays.

8.15. Withdrawals of 30 000 ₺ - 99 999 ₺ shall be paid to the customer's account within 14 days from the moment the request is submitted, excluding weekends and holidays.

8.16. Withdrawals of 100 000 ₺ - 279 999 ₺ shall be paid to the customer’s account within 21 days of the moment the request is submitted, excluding weekends and holidays.

8.17. Withdrawals of over 280 000 ₺ shall be paid into the customer's account within 30 days from the moment the request is submitted and no more than 280 000 ₺ within 30 days of the moment the request is submitted.

8.18. Withdrawal periods are calculated from the last withdrawal request was created.

8.19. When requesting to withdraw more than 4500 ₺ , such requests will be divided into multiple requests of 4500 ₺ each. These limits are set by the payment system we use to process payments. However, there are no limits on how much a customer can withdraw from their account.

8.20. Withdrawal periods may be greater than those indicated in paragraphs 8.13. -8.17. due to an increased workload in the finance department, identity verification procedures or other necessary checks. The customer can find out about the reasons for any delays in their withdrawal at any time by contacting the Website's customer support team.

8.21.The maximum amount that can be won by a Customer within 24 hours (including but not limited to NetEnt: Starburst Extreme) cannot exceed EUR 100,000 or the equivalent in your Account currency. Winnings exceeding this specified maximum amount may be subject to cancellation by us.

8.22. Withdrawal of funds is available to clients who have made more than one successful deposit.

8.21. The maximum winning amount per 24 hours (including, but not limited to NetEnt: Starburst Extreme game) for one Customer cannot exceed Euro 100,000 or the equivalent in your Account’s currency. Any winnings above said maximum amount may be cancelled by us.

10. Collusion, misleading actions, fraud and criminal activity

10.1. The following types of activity are strictly prohibited; if any of the following actions are taken, this shall be considered a direct violation of the Agreement:

10.1.1. sharing information with a third party;

10.1.2. illegal activities: fraud, and making use of malicious software, bots, and errors in the Website's software;

10.1.3. fraudulent activity involving the use of credit or debit card data that has been stolen, cloned, or obtained through other illegal means to make a deposit;

10.1.4. engaging in criminal activity, money laundering and other activities, involvement in which could result in criminal liability;

10.1.5. engaging, attempting to engage or intending to engage in criminal collusion with another player while playing on the Website.

10.2. We have the right to suspend, cancel or revoke payouts or winnings associated with bonus funds if we suspect that the customer is intentionally abusing them.

10.3. The Company shall take all reasonable steps permitted by law to prevent and detect fraudulent collusion and the direct participants thereof, ensuring that appropriate measures are taken against such persons. We shall not be held liable for losses or damages incurred by customers as a result of fraudulent activity. Appropriate action will be taken at our sole discretion in such cases.

10.4. Customers shall immediately inform us if they suspect that another person is engaging in collusion or fraudulent activity. We can be contacted by email.

10.5. We have the right to block customers’ access to the Website and ban their accounts without prior notification if they are suspected of fraudulent activity. In such cases, we shall not be held liable for refunding or compensating any funds held on such customers’ accounts. Furthermore, we have the right to notify law enforcement agencies of any illegal activity. Customers must fully cooperate with us in investigating such cases.

10.6. Customers are prohibited from using the services and software of the Website for any fraudulent or illegal activities or transactions in accordance with the laws of theirjurisdiction. If it is established or discovered that the customer is engaged in such actions, the Company may suspend or ban the customer's account and withhold any funds held therein. The customer shall not have the right to file any claims against the Company in such cases.

10.7. An undesirable player is a player who violates the License Terms for conducting activities in the field of organizing and conducting online casino gambling, the rules of the gambling organizer, the Agreement on participation in gambling (public offer agreement), other legal acts in the field of organizing and conducting gambling, public order, and also employs strategies in bonus winnings, or with whom there is reasonable suspicion of using methods, technologies, programs, techniques that may affect the results of winnings, or obstructing the payment of winnings, other payments, insulting the honor and dignity of visitors, participants, representatives of the gambling organizer, other players and third parties, refuses to undergo the identification (verification, data setting) procedure, or performs any other actions hindering the normal activities of the Organizer and damaging its reputation.

10.8. When playing with the active bonus, it is forbidden to use any strategy, including unreasonably raising the stake to fulfil the bonus wagering requirements, collecting scatters to obtain freespins using the bonus balance and getting more free spins with the actual balance. If the player uses such strategies and there are also reasonable grounds to believe that the player's actions are aimed solely at obtaining financial benefits by using the advantage in the form of a bonus, Management has the right to cancel all winnings of the player.

11. Other prohibited activities on the website

11.1. It is prohibited to use aggressive, offensive, profane or threatening language on the Website or to engage in violent acts against the Website’s staff and other customers.

11.2. It is prohibited to upload to the Website any information capable of disrupting the operation of the Website or to carry out any other actions that could affect the operation of the Website. In this case, this should be taken to mean viruses, malicious software, bulk mail and spam – these are all strictly prohibited. Furthermore, the customer is prohibited from deleting, changing or editing information posted on the Website.

11.3. Customers are permitted to use the Website exclusively for recreational purposes. It is prohibited to copy the Website, in whole or in part, without written consent from the Company.

11.4. Customers promise not to engage in activity aimed at hacking the Website’s security system, obtaining unauthorised access to restricted data or executing DDoS attacks. Appropriate measures will be taken against customers suspected of violating this rule – a full ban on accessing the Website and an account ban. Furthermore, we have the right to notify the appropriate authorities of the customer's illegal activities.

11.5. We shall not be liable for any expenses and losses which our customers or a third party may incur as a result of technical glitches caused by virus attacks or other malicious acts against the Website.

11.6. It is strictly prohibited to transfer or sell one customer’s account to another.

12. Validity period and cancelation of the Agreement

12.1. We reserve the right to impose restrictions on the functionality of the user's account, suspension, or termination of access to the Website and to notify the customer via the contact details they provided when they registered if:

12.1.1. the company decides to cease providing its services to a certain customer because the customer has violated the user agreement and/or committed fraud;

12.1.2. the customer's account is in any way associated with a previously deleted account;

12.1.3. the customer’s account is linked with an account which is currently blocked due to a violation of the terms and conditions/user agreement/or for committing fraud. In this case, we reserve the right to close the account in question, regardless of the nature of the link, as well as to completely block the details used to register these accounts. Unless otherwise stipulated in the agreement, any remaining funds in the account will be refunded within the time period specified, once any amount owed by the customer to the company has been retrieved;

12.1.4. the customer is engaged in criminal collusion or attempts to hack the system;

12.1.5. the player interferes with the operation of the Website's software or attempts to manipulate it;

12.1.6. the customer uses their account for purposes which may be construed as illegal under the laws of their jurisdiction;

12.1.7. the player publishes information of an offensive or degrading nature on the Website.

12.2. We have the right to close the customer's account or annul the Agreement by sending the customer notification to this effect by email to the email address indicated in their contact details. In the event of such action on our part, except in the cases stipulated in paragraphs 9 (Collusion, misleading actions, fraud and criminal activity) and 16 (Violation of terms and conditions) of this Agreement, we must return to the customer any funds in their account. If we are unable to contact the customer for any reason, the money will be temporarily credited to the Company’s account or that of a regulatory authority.

12.3. If an account is banned or deleted, funds contained therein at the time of closure will not be refunded. No other funds can be credited to or withdrawn from it.

12.4. If the customer's account is closed, neither party shall have any obligations toward the other.

13. Changes to the Website

13.1. We have the right, at any time and at our sole discretion, to modify or supplement the services offered on the Website for the purposes of maintaining or updating the website.

14. System errors

14.1. If the Website malfunctions during a game, the Company will attempt to rectify the situation as soon as possible. We shall not be held liable for information technology malfunctions caused by the equipment used by customers to access the Website or for any failures on the part of internet service providers.

15. Errors and miscalculations

15.1. We have the right to restrict or cancel any bets.

15.2. If the customer is using funds that were erroneously credited to their account to place bets and play games, we may cancel such bets and any winnings thereby obtained. If such funds resulted in cash being paid out, these amounts shall be deemed to have been loaned to the customer and the customer is obligated to return them to us at our first request.

15.3. The Company and its service providers shall not be liable for damages, including loss of winnings, arising as a result of any errors, whether on the customer’s or our part.

15.4. The Company, along with its distributors, affiliates, licensees, and subsidiaries, including their employees and managers, shall not be liable for any losses or damages arising from the interception or misuse of any information transmitted over the Internet.

15.5 The client agrees that their winnings from a single bet cannot exceed X100 times the amount of that bet. In other words, the amount they win from a specific bet cannot exceed the bet amount by more than 100 times. In case of violation of this condition, the Provider reserves the right to cancel the entire amount of subsequent winnings from the Client's balance.

16. Limitation of our liability

16.1. The customer personally decides whether or not to use the services of the Website and any actions, along with the consequences thereof, are the result of the player’s personal decision made at their own discretion and at their own risk.

16.2. The Website operates in accordance with the clauses of this Agreement. We do not offer any additional guarantees or representations in relation to the Website or the services offered on it, and hereby exclude our liability (to the extent permitted by law) in relation to any intended guarantees.

16.3. We shall not be liable for any breach of the law, negligence, lost revenues, damages or losses for which we cannot presently make provisions.

16.4. The Company shall not be liable for the content of any websites which may be accessible through this Website.

17. Violation of the terms and conditions

17.1. The customer must reimburse the Company for any fees, claims and expenses (including legal fees) that may arise from their violation of the terms and conditions of the Agreement.

17.2. The customer agrees to fully indemnify, protect and defend the interests of the Company, its partners, employees and directors against any claims, liability, costs, losses and expenses arising from:

17.2.1. the player’s violation of the terms and conditions of the Agreement;

17.2.2. the customer's violation of the law or the rights of a third party;

17.2.3. any other person gaining access to the services of the Website using the customer’s login details, with or without the player's permission;

17.2.4. the appropriation of any winnings obtained as a result of the above.

17.3. If the customer violates the terms and conditions of the Agreement, we have the right to:

17.3.1. inform the player that they are violating the terms and conditions of the Agreement through their actions and demand the immediate cessation of the prohibited actions;

17.3.2. temporarily suspend the customer's account;

17.3.3. ban the player's account without prior notification;

17.3.4. recover from the customer’s account the amount of money paid out, winnings or bonuses obtained as a result of a violation of the terms and conditions.

17.4. We have the right to void the customer's username and password in the event of their failure to comply with any of the clauses of the Agreement.

18. Intellectual property rights

18.1. All of the Website’s contents are subject to copyright and other proprietary rights belonging to the Company. All downloadable and printable materials that appear on the Website may only be downloaded onto one computer. The printing of such materials is permitted exclusively for the purposes of personal, non-commercial use.

18.2. Use of the Website does not bestow upon the customer any intellectual property rights belonging to the Company or any third party.

18.3. It is prohibited to use or reproduce any trade name, trademark, logo or any other marketing materials displayed on the Website.

18.4. The customer shall bear full liability for any damages, costs or expenses arising from any illegal activity on their part. Users must immediately notify the Company if they become aware of any illegal activity and must provide all assistance necessary in the conduct of any investigation that the Company may carry out based on the information provided.

19. Personal data

19.1. We are obligated to comply with data protection requirements to the extent that the Company uses personal data collected as a result of the user visiting the Website. We therefore take our obligations with regards to the use of our customers’ personal data extremely seriously. The Company uses the personal data provided by customers in full compliance with the privacy policy.

19.2. By providing their personal data, customers accept that we have the right to process their personal data for the purposes described in the Agreement or in order to comply with regulatory or legal requirements.

19.3. In accordance with our privacy policy, we undertake not to share our customers’ personal data with anyone except our employees, who will use this data exclusively to improve the services we provide.

19.4. We shall store a copy of all correspondence sent to us by our customers in order to accurately record all the information we receive.

20. Use of Cookies on the Website

20.1. We use cookies to enable the Website to function. Cookies are small, special text files stored on the user’s computer whenever they visit the Website, using which we can recognise individual users when they return to the Website. Additional information on how cookies are used and deleted can be found on the following website: www.aboutcookies.org. Please note that deleting our cookies may result in the customer’s access to certain sections and functions of our Website being restricted.

21. Complaints and notifications

21.1. If the customer wishes to make any complaints or claims against the operation of the Website, they must first submit their claim to the customer support team as soon as possible.

21.2. The customer accepts that the record of the dispute, stored on the server, may be used as evidence when reviewing their claim.

21.3. The customer accepts that the outcomes of games on the Website are determined by a random number generator,which generates results randomly. If there is a discrepancy between a game's outcomes on the customer's computer and the outcomes on the server, the outcomes on the server shall be considered the correct ones. If there is a discrepancy in the display of the customer’s balance, the balance on the server shall always prevail. Funds on the customer's account may be lost as a result of human error or technical failure.

22. Force majeure

22.1. The Company shall not be liable for any delay or default in the performance of its obligations listed in the Agreement in the event that this is caused by force majeure, which should be taken to mean natural disasters, wars, civil unrest, labour disputes, disruption to public utilities, or DDoS and other online attacks capable of negatively impacting the operation of the Website.

22.2. The Website’s activity shall be deemed suspended while the force majeure persists and the performance of obligations shall be suspended for the duration of this period. The Company must use all available resources to find solutions that would allow it to fully perform its obligations to the customers until the force majeure event has passed.

23. Disclaimer

23.1. If we are unable to ensure the customer’s fulfilment of any of their obligations, or if we fail to exercise any of the legal protection to which we are entitled, this shall not be construed as a waiver of such legal protection, nor shall it release the player from their obligations.

24. Severability

24.1. If any paragraph in the Agreement becomes invalid, illegitimate or unenforceable, such provision shall be severed from the rest of the Agreement, which shall remain fully legally binding. In such cases, the section considered invalid shall be modified to comply with new regulations.

25. Links

25.1. The Website may host links to other websites which are beyond our control. We shall not be liable for the content of other websites, the actions or inaction of their owners, or the contents of third-party advertising and sponsorships. Hyperlinks to other websites are provided purely for reference purposes. Customers use these at their own risk.

27. Bonuses

27.1. The customer can receive rewards in the form of bonuses for registering on the Website and participating in special promotions. By accepting this Agreement, the customer confirms that they understand and accept the terms and conditions of any bonus that they may receive on the Website.

27.2. Each customer's balance is divided into two parts: real balance and bonus balance. The real balance reflects the customer’s real monetary funds, while the bonus balance shows the amount the customer has received through bonuses on the website. All bonus funds are automatically credited to the customer’s bonus balance, unless stated otherwise in the terms and conditions of the bonus promotion.

27.4. The maximum stake that can count towards a bonus wagering requirement is not limited.

27.5. The customer may opt out of the bonus at any time by resetting their bonus balance. To forfeit existing bonus funds, the customer must go to the "Gifts" section and click the "Reset Bonuses" button.

27.6. The customer can refuse a bonus at any time by resetting their bonus balance. To decline any existing bonus funds, the customer should go to their profile and press the “Reset bonuses” button.

27.8. Any winnings obtained by the customer while still wagering a bonus will appear in their bonus balance and cannot be withdrawn until the bonus has been fully wagered.

27.9 When wagering a bonus, the customer may participate in other promotions and obtain new bonuses. If this happens, the value of any new bonus will be added to funds in their bonus balance. The wagering terms and conditions will also be combined. If it is a deposit bonus, the deposit amount will be added to the customer’s real balance.

27.10 To participate in any promotion and be credited with the corresponding bonus, customers must activate the bonus on the Promotions page before making a deposit.

27.11. To participate in any promotion and be credited with the corresponding bonus, customers must activate the bonus on the Promotions page before making a deposit.

27.12. Only one bonus may be active at any one time. Once activated, the bonus will be moved to the “Active promotions” section of the Promotions page, where it will remain until its conditions have been fulfilled or the promotion ends. Other bonus offers will become available to activate once the terms of the active bonus have been fulfilled.

27.13. Being redirected to the Website through links from newsletters, social media, messenger apps or any other message containing information about a bonus will not necessarily activate the promotion. In order to be credited a bonus, the customer must ensure that the bonus is in the “Active promotions” section before making a deposit (and press “Activate” on the Promotions page if the bonus is not active). If the bonus is not activated before a deposit is made, it will not be credited.

27.14. The Website’s management shall not force the customer to participate in any promotions or bonus offers – each customer participates in them voluntarily and is free to change their mind at any time. If the customer activates a bonus by mistake (before making a deposit), they can: a) activate a different bonus, which will deactivate the current active bonus b) deactivate the bonus by pressing “Deactivate” in the “Active promotions” section.

27.15. Customers can only withdraw funds from their real balance. When a customer makes a withdrawal, their bonus balance is voided the moment a withdrawal request is created. If, for whatever reason, a withdrawal is not successful, the funds can be returned to the customer’s real balance, but bonuses will not be refunded.

27.16. Bonuses and any winnings earned from bets using the customer’s bonus balance will be automatically voided within 30 days of receipt of the bonus if the bonus is not wagered in accordance with the wagering terms and conditions.

27.17. All customers have the right to void their bonus balance and only play using real funds. The customer can do this themselves by pressing the relevant button in their profile. When the bonus balance is voided, all bonus wagering conditions and progress are voided as well.

27.18. Bonus funds cannot be used to purchase spins on the Wheel of Fortune, lottery tickets, instant lottery tickets, or to pay for participation in other promotions on the Website. Such purchases can only be made using funds in the customer's real balance. If there are insufficient funds to complete the purchase, the purchase will not go through.

27.19. Cashback is a weekly refund of a certain percentage of any funds lost by the customer. The cashback percentage is determined by the customer’s status in the loyalty program. Only bets placed using funds in the customer's real balance count towards the calculation of cashback. Changes in the customer’s bonus balance in no way affect the calculated cashback amount. The maximum cashback cannot exceed five times the total amount of the player's deposits.

27.20. Loyalty program points are not credited for betting using bonus funds and the customer will not progress in terms of their current status in any way.